Contact
Talk to the people who build it
There is no sales team to route you through and no discovery call before you can see the product. One address covers everything, it reaches people who can change the software, and we answer within one business day.
Sales, support, security and corrections all land in the same inbox. Nothing is routed to a queue you cannot see.
What to put in the message
You do not need to pick a category. Including the detail below just means the first reply is useful rather than a request for more information.
Evaluating the product
Tell us your catalogue size, the retailers you actually care about and whether MAP enforcement is in scope. You will get a real answer, including when the answer is that we are not the right tool for you.
Support
Include your account email and the SKU or source involved. That is almost always enough for us to diagnose the problem on the first reply instead of the third.
Security and procurement
Questionnaires, architecture questions and contractual security terms. The security page answers most of them in more detail than a reply can, so start there and send us whatever it does not cover.
Corrections
If something on this site is factually wrong, particularly on a comparison page about another vendor, tell us which page and what is wrong. We check it, fix it and date the correction.
Want to see it rather than read about it?
The interactive demo runs a full sample catalogue with no signup, and the free trial takes a minute to start and needs no card. Most questions are faster to answer that way than over email.
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